With the rise of the Web, empowered consumers have unprecedented access to a vast array of product and company information, as well as control over the marketing messages they receive. The surge in social media use has given voice to millions of people who are freely sharing their thoughts and opinions through social networks, photo and video sharing sites, blogs, community forums, wikis and more.
It’s a now a new age in marketing, and one thing is clear: marketers no longer have exclusive control over brands, and they are starting to recognize this change. Buying decisions can no longer be influenced only by repeated exposure to the same content. Instead, they are built on information, education and discussions among influential communities of like-minded individuals.
This new world of marketing is called Engagement Marketing.
Engagement marketing listens as often as it speaks. It understands individuals, not just audiences, and it works to achieve anticipation over interruption. "Engagement" is now the cornerstone of savvy marketing. Utilizing Web 2.0 technologies that enable marketers to understand and communicate relevant messages, an engagement marketing strategy builds vibrant brands, legions of loyal customers and fans, and delivers ever-increasing revenues and return on investment